REFUND POLICY

Last updated: 26 July 2026

At Smdge, we want you to love your purchase. We understand that sometimes things don't work out exactly as planned, which is why we've created a straightforward and fair return policy.

30-Day Return Window

You have 30 days from the delivery date to initiate a return. Here's what you need to know:

Return Requirements:

  • Item must be unopened and in its original sealed packaging
  • Item must be in the same condition you received it
  • Valid proof of purchase, such as your order number
  • Because our decks cannot be resold once the seal is broken, we are unable to accept returns on opened decks unless they are faulty, damaged or not as described

If you are a consumer in the UK or the EU, you also have a statutory 14-day right to cancel your order, which is set out in Section 8 of our Terms of Service.

How to Start Your Return

  1. Email us at support@smdge.com with:
  • Your order number
  • The product you wish to return
  • Reason for return
  1. Our team will review your request and respond within 1 to 2 business days.
  2. If your return is approved, we will email you the next steps, including the return address.
  3. Package your return securely using the original packaging.

Refund Process

Once we receive your return:

  • Quality check completed within 48 hours
  • Refund processed to your original payment method within 3 to 5 business days, and in any event within 14 days of us receiving your return or proof that you have sent it
  • Your bank may take a further 5 to 10 business days to post the refund
  • Confirmation email sent once your refund is issued

Refunds include:

  • Full product price
  • The standard delivery cost paid on your original order, where you cancel under your statutory right to cancel, or where the return is due to our error
  • Return shipping costs, where the return is due to our error or the item is faulty

Damaged or Incorrect Items

Found an issue? We're here to help:

  • Please inspect all items on delivery
  • Document any damage with photos
  • Contact support@smdge.com as soon as you can, ideally within 48 hours of delivery, with your order number and a description of the issue
  • Getting in touch quickly helps us resolve things faster, but it does not affect your statutory rights, which apply for much longer

We'll expedite replacement items or process immediate refunds for damaged or incorrect merchandise, and we cover return postage in these cases.

Non-Returnable Items

  • Opened decks, unless they are faulty, damaged or not as described
  • Items clearly marked as non-returnable at the time of purchase

This does not affect your statutory rights, including your right to cancel.

Special Considerations

International Returns

  • Return shipping responsibility varies by country. Email support@smdge.com for country-specific guidance
  • Where you have paid import duties or taxes, you may be able to reclaim these from your local customs authority. We'll provide any documentation you need to do so
  • If you refuse delivery because of a duty or customs charge, we'll treat this as a cancellation and refund you under the terms above

Additional Information

Gift Returns

  • Store credit is available for returns without proof of purchase
  • The original purchaser will not be notified
  • Gift receipts available on request

Quality Promise

We stand behind our products. If you experience a quality issue within 90 days of purchase, contact us and we'll resolve it. This promise is in addition to your statutory rights, which last longer than 90 days and are not limited by it.

Need Help?

Our customer service team is ready to assist:

  • Email: support@smdge.com
  • Response time: within 1 to 2 business days
  • Business hours: 9am to 5pm EST time, Monday to Friday

Your Satisfaction Guarantee

We're committed to your complete satisfaction. If you're not entirely happy with your purchase, let us make it right.