SHIPPING POLICY

Last updated: 26 July 2026

Free Shipping Offer

Smdge is pleased to offer free shipping on all orders of two items or more. Shipping rates for single item orders are calculated and shown at checkout before you pay.

Worldwide Shipping Coverage

We ship to most countries worldwide, with some exceptions due to delivery limitations. To verify if we can ship to your location, please contact us at support@smdge.com.

Processing and Delivery Times

Order Processing

  • Orders are processed Monday through Friday, excluding public holidays
  • Standard processing time: 1 to 2 business days
  • During high volume periods, processing may extend up to 5 business days
  • You will receive a notification once your order ships

Estimated Delivery Times

  • USA and Canada: 4 to 12 business days
  • Europe and UK: 4 to 12 business days
  • Australia, NZ and Oceania: 4 to 12 business days
  • Latin America: 9 to 26 business days
  • Other countries: 8 to 19 business days

Delivery estimates run from the date your order ships, not the date it is placed. Actual delivery times may vary based on:

  • Local courier services
  • Flight availability
  • Weather conditions
  • Customs processing
  • Other external factors

If we have not delivered your order within 30 days of the date you placed it, and we have not agreed a longer period with you, you may cancel your order and receive a full refund. This does not affect your other rights, which are set out in our Terms of Service.

Order Tracking

  • Tracking numbers are provided via email upon shipping
  • Please allow 2 to 5 business days for tracking information to become active
  • For tracking assistance, contact support@smdge.com

Shipping Location and Fulfilment

Orders are dispatched by our fulfilment partners, which may be located outside your country. We use more than one fulfilment location so that we can dispatch your order from the point that gives the best combination of delivery time and cost.

Customs, Import Duties and Taxes

  • Taxes are applied according to your delivery destination, as set out in Section 5 of our Terms of Service
  • International orders may be subject to customs fees or import duties, determined by the customs authority in your destination country
  • Rules in a number of countries, including the United States, have changed, and low value shipments are no longer automatically exempt from duty
  • Where we collect duties and taxes at checkout, this will be shown to you before you pay and no further charge should fall due on delivery
  • Where duties are not collected at checkout, they are charged on import and are your responsibility
  • If you are unsure what may apply, we recommend checking with your local customs authority before ordering

If you refuse delivery of an order because of a duty or customs charge, we will treat this as a cancellation and refund you in accordance with our Terms of Service and Refund Policy.

Address Accuracy

  • Customers are responsible for providing correct and complete shipping information
  • If you need to change your address, contact us at support@smdge.com as soon as possible. We will always try to help, but once an order has been dispatched we may be unable to change it
  • Smdge is not liable for delays or losses caused by an incorrect or incomplete address provided at checkout
  • If we make an error, we will send a replacement at no additional cost

Lost or Missing Packages

Your order is our responsibility until it reaches you. If something goes wrong in transit, contact us and we will put it right. You do not need to make a claim against the carrier yourself.

Packages that have not arrived

  • If tracking shows no movement for 20 days, contact us at support@smdge.com and we will arrange a replacement or a refund
  • Please contact us as soon as you can after the estimated delivery date so that we are able to investigate with the carrier

Tracking shows delivered but the package has not arrived

  1. Check around your property and with neighbours
  2. Allow 1 to 2 business days, as carriers sometimes scan a parcel before it is handed over
  3. Contact us at support@smdge.com and we will investigate with the carrier and resolve it

Nothing in this section affects your statutory rights. If you are a consumer, risk of loss or damage to your order passes to you when you, or a person you nominate other than the carrier, take physical possession of the goods.

Customer Support

  • Hours: 9am to 8pm UK time, Monday to Friday
  • Email: support@smdge.com
  • Response time: within 1 to 2 business days