Last updated: 17 June 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@smdge.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order on delivery and contact us straight away if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and put it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalised products and any items clearly marked as non-returnable at the time of purchase. Please get in touch if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unused and in its original packaging — and you'll need the receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember that it can also take some time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@smdge.com.

Contact

Smdge 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB Email: support@smdge.com